Are the products sold genuine? all of the products offered for sale at / are original.

Is VAT included in the prices of the products? VAT is included in the sales prices of all products sold through/.
What should I do if the product I ordered comes in the wrong size, color or model?
If the product is different from the size, model or color you ordered, you can make an exchange by contacting our customer service at +905301611519.
I have created a new order, can I change my order? / for the orders you place, you can change them by calling the customer service +905301611519 if your order has not yet been delivered to the cargo.
Can I change the address where my order will be delivered?
Please check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can contact customer service at +905301611519.
Have you run out of the product I want to buy and it will be on sale again?
Due to the constant renewal of our stocks, the products are opened for sale again as long as the season does not end.
How should I clean my products? / due to the fact that their products are made of delicate and technological fabrics, cleaning should be carried out according to the washing and drying instructions on each product.
Cargo / Transportation

When will my order reach me?
Orders arrive at the buyer in 1-3 working days.

How can I find out if my order has been shipped or not?
You can track your order status on the My order details page via the site.
Is there anything I should pay attention to when receiving the delivery when the cargo brings the product?
Yes Damage to products may occur due to cargo during shipment by cargo. For this reason, you should pay attention to whether there is a situation such as crushing, tearing and wetting in the package when delivering the product. If this happens, you should not pick up the cargo and make a report to the cargo authority.
How can I get to the product that has arrived but has not found me at home?
If you are not at the specified address, the product you ordered will be delivered to the nearest shipping office to your current address. It is kept in the branch within 3 Days. You can pick up the product with your ID number by going to the cargo branch. products not received within 3 days / is sent back.
Cancellation & Refund

How soon will the refund be made when I cancel the order?
If you cancel the order or return the product, your money will be refunded within 7-10 business days from the time the product reaches us.
How many days can I return the product I received?
You can return it within 14 days after the product reaches you.
What should I do if the product I received is defective?
If you send the product to us before the end of the refund period (14 days), the necessary actions will be taken and the money will be refunded. If you have the same product in stock, you will be informed so that you can create a new order.

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